Frequently Asked Questions (FAQs)

Below is a listing of of our most frequently asked questions, and our answers to those questions:


How do I send TLS a new job(s)?

  • For larger job batches we recommend that you make use of our Secure File Transfer Protocol (SFTP). To get started with this, simply email us at: info@titaniumlegal.com.
  • For smaller job batches, we also recommend you use SFTP; however, you can also email them to us at info@titaniumlegal.com. Our next version of the client portal will allow you to upload smaller job batches.


How do I send TLS a job-level message (new address, status request, cancel request, etc.)?

  1. In the Client Portal, navigate to View Jobs from the side menu.
  2. Search for your job in the table.
  3. Click on the Send Job Comment icon comment located in the action column. A popup window appears with a place to type in your comment.
  4. Click on the Submit Job Comment button to send.


How do I view the case details on a job?

  1. In the Client Portal, navigate to View Jobs from the side menu.
  2. Search for your job in the table.
  3. Click on the Case Details icon list located in the action column. A popup window appears with several tab options.
    • Court Information
    • Job Status
    • Scanned Documents
    • Add a Defendant


How do I update my company's Primary Contact information?

  1. In the Client Portal, navigate to My Account from the side menu.
  2. Click on the Primary Contact tab.
  3. Update the primary contact fields as needed.
  4. When finished, click on the Update Primary Contact button.


How do I view my monthly statement?

  1. In the Client Portal, navigate to My Account from the side menu.
  2. Click on the View Invoices tab.
  3. Click on the Download Statement button for the month needed.
  4. A popup window will appear. From here you can print and/or download the invoice.